PASUGO PH

Account & Data Deletion

Effective date: July 2026

This page explains how to request deletion of your Pasugo account and the personal data associated with it. It applies to the Pasugo mobile app and services operated by Pasugo PH ("Pasugo," "we," "us," or "our"), the local food and goods delivery service for Buug, Zamboanga Sibugay.

We handle deletion requests in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and the issuances of the National Privacy Commission (NPC). If you only want to remove specific information rather than your whole account, contact us and we will help.

1. How to Request Account Deletion

You can delete your Pasugo account in either of the following ways:

  • In the app: open your Profile, choose Delete Account, and confirm. This permanently removes your account from within the Platform.
  • By email: send a request to [email protected] from the email address or with the mobile number registered to your Pasugo account, using the subject line "Account Deletion Request" and including your full name and registered mobile number so we can verify it is you.

For your security, we will verify that the request comes from the account owner before we act on it. We may ask for additional confirmation if we cannot match the request to your account.

2. What Happens After You Request Deletion

Once we verify your identity, we will process your request and confirm when it is complete. We aim to complete verified deletion requests within 30 days. If your account has active or pending orders, we may complete or cancel them before deletion.

3. Data That Is Deleted

When your deletion request is completed, we delete or irreversibly anonymize the personal data tied to your account, including:

  • Account profile information — name, mobile number, email address, and role (customer, merchant, or rider).
  • Saved delivery addresses, map pin locations, and delivery notes.
  • In-app chat messages and support communications linked to your account.
  • Device and notification identifiers used to send you order updates.

4. Data We Keep and Why

We may retain limited information after account deletion where the law requires it or where we have a legitimate need, such as:

  • Transaction and order records, which we retain for a maximum period of five (5) years to comply with Philippine tax auditing, accounting, and regulatory requirements.
  • Information needed to resolve disputes, prevent fraud or abuse, and enforce our Terms & Conditions, retained only for as long as necessary for those purposes.
  • Records we are legally obligated to keep in response to a lawful request from a government authority.

Retained records are kept securely, access is restricted, and they are deleted or anonymized once the applicable retention period ends.

5. Contact Us

For questions about account deletion or to exercise your rights as a data subject, contact our Data Protection Officer at [email protected].